ON TIME, GUARANTEED, OR IT’S FREE.*
What a courageous brand promise. It certainly puts our money where our mouth is. This courage was created through Ash’s (Founder) frustration of the printing industry and their lack of timeliness. Ash was also Inspired by Sir Richard Branson’s famous line, ‘Screw it, let’s do it’.
MADE US STRONGER
Most business are scared that they’ll giveaway free jobs and lose money with a guarantee as strong as this. An element of nervousness was present but what happened was that we were simply forced to get a lot better at delivering your print jobs on time. Printable has awarded just a handful of jobs for free in the company’s history which reflects the strength of our team and attitudes towards customer service. The strong guarantee of your delivering your printing on time, includes your standard business cards, flyer printing, brochures, posters and banner printing, in fact nearly 90% of what we print on paper, can be printed and dispatched within just 48 hours*. We then dispatch most printed items on an overnight courier anywhere in New Zealand. We can’t offer a guarantee on printing products that need to be sourced elsewhere or offshore jobs such as large & unique promotional items, publications and large orders of apparel printing. Regardless of this, we want happy customers. We’ll do everything in power to meet your deadlines and give you the peace of mind that you’re working with the most reliable printing group throughout New Zealand.
HOW WE KEEP OUR PROMISE
Printable made the decision many years ago to develop it’s own work-flow management software. It’s custom made which means we have loads of unique efficiencies and production methods. This is our secret ingredient that no other printing company in New Zealand has the recipe to. Put us to the test, call and ask about the details a printing job you purchased seven years ago whoever picks up the phone will have your answer within just a few mouse clicks. Printable is systemised, organised but without great people, it’s just a system. Luckily, our people are outstanding.
The Printable, on-time-guarantee applies to paper product purchases under $500+ GST. Graphic Design is a variable we cannot control based on customer influence and is exempt from this guarantee. Your printing is guaranteed a dispatch or completion date from your acceptance of proof. Please note we cannot control couriers but to give you confidence we use New Zealand couriers, the most reliable courier service we’ve found through extensive research.